Refund policy

Returns

You can return any item for any reason within 30 days of receiving it for a full refund of the item price.

To start a return, email info@inkaarthouse.com with your order number. We will reply with the return address and instructions.

Please return items unused and securely packed, ideally in the original box, so they are not damaged in transit.

Return shipping costs

For change-of-mind returns, you pay the cost of return shipping. If you would prefer an exchange, we cover the return postage. If an item arrives faulty, damaged or incorrect, we cover all return costs.

Refunds

We refund to your original payment method within 14 days of receiving your return, or of you giving us evidence that you have sent it back, whichever is earlier. Your bank may take a few extra days to show the refund.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged or not as described, email info@inkaarthouse.com with your order number and a photo. We will repair, replace or refund it and cover any return costs.

Your legal rights

Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

New Zealand: Nothing in this policy limits your rights under the Consumer Guarantees Act 1993.

United Kingdom and European Union: This policy does not affect your statutory rights, including your right to cancel set out below and your rights if goods are faulty.

Your right to cancel (UK and EU customers)

You have the right to cancel your order within 14 days without giving any reason.

The cancellation period expires 14 days after the day on which you, or a person you nominate (other than the carrier), receive the goods. If your order contains several items delivered on different days, the period runs from the day you receive the last item.

To cancel, tell us of your decision by a clear statement, for example by email to info@inkaarthouse.com or by post to:

UK customers: INKA & CO UK LTD, 167-169 Great Portland Street, 5th Floor, London W1W 5PF, United Kingdom
EU customers: Inka Arthouse Pty Ltd, 11/21 McIntosh Street, Airport West VIC 3042, Australia

You may use the model cancellation form below, but you do not have to. To meet the deadline, it is enough to send your message before the cancellation period ends.

Effects of cancellation

We will refund all payments received from you, including the cost of standard delivery. We do not refund any extra cost you chose to pay for express delivery.

We will refund you within 14 days of the day we receive the goods back, or the day you give us evidence you have sent them back, whichever is earlier. We will refund using the same payment method you used, unless you expressly agree otherwise. You will not pay any fees for the refund.

Returning the goods

Please send the goods back to us within 14 days of telling us you are cancelling. We will email you the return address. You pay the direct cost of returning the goods. If you exchange instead, we cover the return postage.

We may reduce your refund for any loss in value caused by handling the goods more than needed to check their nature, characteristics and functioning. You do not need the original packaging or a receipt to cancel, but please pack framed items securely to avoid damage in transit.

Model cancellation form

(Complete and return this form only if you wish to cancel your order)

To: INKA & CO UK LTD (UK customers) or Inka Arthouse Pty Ltd (EU customers), info@inkaarthouse.com

I hereby give notice that I cancel my contract of sale of the following goods:
Order number:
Ordered on:
Received on:
Name:
Address:
Signature (only if this form is sent on paper):
Date: